Saturday, April 25, 2009

Nano

Nano - the cute little car. Everybody who have seen it, praised it.

This is somebody's experience on booking Nano through ICICI bank's web site.

The ICICI bank's web site says the following ( http://www.icicibank.com/pfsuser/webnews/nano/benefits.html )

- Simple online application procedure.
- Fast Processing.
- Almost zero paperwork.
- No long queues.
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You know what, after doing your clicks and a confirmation screen, you may think everything is done so easily as promised. Then, an e-mail arrives from ICICI asking you to fill few forms and go in person with the originals to prove your identity, residence, and so on. Read the above again. It says "Almost" zero paperwork. Except this "Almost", no other warnings were given while you were happily doing the clicks.

When you have booked online on 25-Apr-2009, and the e-mail arrives with instructions to submit all the documents "in person" before 24-Apr-2009, you realize the truth !! You have lost your precious time and money!

There are other usual problems of the internet links. In the e-mail sent, ICICI bank said the following link can be used to find out the list of ICICI bank branches in which the documents can be submitted in person. But, that link returned error message. [ http://www.icicibank.com/pfsuser/webnews/nano/index.html/ICICI_Bank_Branch_List.html ]

My question now is who benefits from this non-refundable amount? Is it Tata or ICICI bank?

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I'm editing this blog on 16-Aug-2009. There were lot of communications later from Tata giving options to respond.

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